[Sales company name]

MaimiaLtd.

【representative】
Representative Director Mai Kannari

【location】

MaimiaLtd.
〒107-0062Minami Aoyama, Minato Ward, Tokyo1-24-15

【telephone number】
050-5362-8895

【Selling price】
Based on the price displayed for each product (including consumption tax)

[Necessary amount other than product price]
Consumption tax (total amount of product priceTen%)
Shipping fee (Nationwide uniform click post200yen or courier830yen, tax included27,500Free shipping only for purchases of JPY or more)

【how to order】

- Your order will be confirmed when you receive an order confirmation email from us.

- After ordering,3If you do not receive an order confirmation email even after the schedule has passed, we apologize for the inconvenience.Maimiato customer supportE.Please contact us by email.
- Parental consent is required for use by minors.
- Prices are subject to change without notice. Please note.

【payment method】

Payment method is credit card (Visa, Mastercard, American Express),PayPalPayment can be made using the service of

registered in advancePayPalWe do not have access to your credit card information, etc.

If you wish to pay by bank transfer, please contact customer support by email.

【Regarding delivery】

- Currently, we only accept deliveries within Japan. If you would like to ship internationally, please contact customer support by e-mail.

-25,000Free shipping for purchases of JPY (excluding tax) or more.

- Shipping method and shipping fee

You can choose the delivery method according to your convenience.

Courier:   Japan uniform830Yen (traceable)

Click post: All over Japan200Yen (trackable, post-mailing)

- As a general rule, items that are normally in stock will be shipped within 5 to 5 business days after the order is placed.

- We will inform you of the delivery date by e-mail for some products that will be delayed in shipment.

- Regarding the packaging method for delivery, we will do our best to deliver it in the best condition, but if the packaging material is found to be damaged at the time of delivery, we will ask you to check the condition of the product in the presence of the delivery company. Thank you.

- Even if you have specified a delivery date and time, if there is a delay due to unavoidable circumstances such as natural disasters or bad weather, it takes time to confirm your order or payment information, or the product arrival status or inventory status. There is We are not responsible for any delays that occur.

- Delivery date can be specified Please specify in the remarks column when ordering.

[Returns/Exchanges]

- Only in the unlikely event that the product is defective or damaged or soiled due to trouble during transportation, we will exchange the product for the same product or refund the shipping fee at our expense.
- In the above cases, if you wish to exchange or return the item, please be sure to contact customer support within 7 days of receiving the item.
- We accept returns only if the product is returned within 14 days of arrival and has not been used. Please note that we cannot accept returns of items marked as on sale (hereafter referred to as "sale items").

- If there is no replacement item available due to stock availability, please select an item of the same price from other sales items.

- We will not change the exchange conditions even if we receive a size consultation in advance.

- If any of the following items apply, we will refuse the return.

1. If you do not contact customer support within 7 days after receiving your order

2. If you cannot return the ordered product and enclosed items to the designated shipping address within 14 days after the product arrives

3. If the product does not come with all the accessories

4. Insufficient or lost wrapping supplies

5. If there is evidence that the item has already been worn or tried on (wrinkles, wrinkles, scratches, stains, adhesion of odors, etc.)

6. shorts

7. If returned by ordinary mail or cash on delivery

8. If the value of the product is significantly lost due to insufficient consideration at the time of return (we will return the product by cash on delivery).​

- Size exchanges will be handled under the following conditions.

1.     If you would like to exchange the size, please contact customer support within 7 days of receiving the item.

2.     Exchanges are only accepted if the product is returned within 14 days of receipt and unused. Please note that we cannot accept exchanges for items that are on sale (hereafter referred to as "sale items").

3.     The customer is responsible for both round trip shipping costs for size exchanges.

4.     Product exchanges are limited to one per order.

5.     Shorts are not eligible for replacement.

6.     If you cannot prepare a replacement for the same product, please choose a replacement from the same product.

[Personal information of customers]
- Please check our website "Privacy Policy".

[Inquiries]
Purchased at the online storeMaimiaIf you have any questions, comments, or requests regarding the product, product care, or other services,MaimiaOnline store customer supportE.Please contact us by email.

 

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MaimiaOnline store customer support

Hours of operation: Monday to Friday morning10:00~ Afternoon5:00

(Excluding public holidays and year-end and New Year holidays) 

E.Email:maimia@maimia.jp