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Store Policy

Maimia Online Store Terms of Use

This Terms of Use is operated by Maimia Co., Ltd.E.Commerce site "Maimia online store” applies to all actions related to purchasing products, registering necessary information, providing information, and using services. Customers who use this service shall be deemed to have agreed to this agreement at the time of use.  



Terms of service

1.     はじめに

These Terms of Use (hereinafter referred to as the "Terms")MaimiaE-commerce site "Maimia It applies to all actions related to the purchase of products, the registration of necessary information, and the use of information and services provided in the "Online Store" (hereinafter referred to as "Online Store"). Customers who use this service shall be deemed to have agreed to this agreement at the time of use.


2.     お取り扱い商品について

2.1  The following products are available for online ordering. In addition, some of the products below are not currently available.

・Women's lingerie


3.     ご注文について

3.1  Online orders are accepted at our online store.

3.1.1     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ When the customer reads the terms of service on the "order details" screen of the online store, check "I have read and agree to the terms of service" After entering and confirming your order, we will send you an e-mail confirming the details of your order. Your order is complete when we send you an e-mail confirming your order.

3.1.2     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ If you do not receive an email confirming your order within 3 days after placing your order, please  Maimia Please contact the online store customer support (hereinafter referred to as "customer support") during the following business hours.

*Please note that emails sent from us may not be received depending on your email reception settings.

Maimia Online Store Customer Support

Business hours: Monday to Friday morning10:00~ Afternoon5:00  (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays)

3.2  Even after your order has been confirmed, it may not be possible to accept your order depending on the product availability and arrival status.

3.3  After confirming the details of your order and completing your order, when we send you an email informing you of the shipment of your order, A sales contract shall be concluded with the customer.


4.     金額表示について

4.1  Prices shown in our online store are subject to change without notice.

4.2  All prices displayed on our online store are excluding tax.


5.     お支払いについて

5.1  credit card

5.1.1 Online payment systemStripesYou will get used to paying by credit card using the service of . Handling cardVisa, Mastercard, American Expressam. payment isStripesservice, and we do not know your credit card information.

5.2  PayPal(PayPal)

5.2.1     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ PayPalPayment can be made using the service of registered in advancePayPalWe do not know your credit card information.


6.     商品の交換・返品について

6.1  If the product is defective, or if it is damaged or soiled due to a problem during transportation, we will not pay the shipping fee. We will exchange the product for the same item at your expense, or issue a refund.

After arrival7within days to customer supportE.Please be sure to contact us by email.

6.2  After the goods arrive14We accept returns only if it is returned within 1 day and unused. Please note that we cannot accept returns of items marked as on sale (hereafter referred to as "sale items").  

6.3  If a replacement item is not available due to stock availability, please select an item of the same value from other sales items.

6.4  We will not change the exchange conditions even if we receive a size consultation in advance.

6.5   We will not accept exchanges or returns if any of the following apply.

1.     ご注文商品到着後7 If you do not contact customer support within days

2. If you cannot return the ordered product and enclosed items to the designated shipping address within 14 days after the product arrives.

3. When all accessories (including tags and labels) of the product are missing

4. Insufficient or lost wrapping supplies

5.   If there is evidence that it has already been worn or tried on (wrinkles, creases, scratches, stains, odors, etc.)

6.  Shorts

7.  If returned by ordinary mail or cash on delivery

8.  If the value of the product is significantly lost due to insufficient consideration at the time of return (we will return the product by cash on delivery).

6.6  Size exchanges are subject to the following conditions.

6.6.1     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ If you wish to exchange the size, please contact customer support from the arrival of the product.7Please be sure to contact us within a day.

6.6.2     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ After the product arrives14Exchanges will only be accepted if the product is returned within 1 day and is unused. Please note that we cannot accept exchanges for products marked as on sale (hereinafter referred to as "sale items").

6.6.3     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ Customers are responsible for both round trip shipping costs when exchanging sizes.

6.6.4     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ Products can only be exchanged once per order.

6.6.5     _cc781905-5cde-3194-bb3b- 136bad5cf58d_  Shorts are not eligible for exchange.

6.6.6     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ If you cannot prepare a replacement with the same product, please choose a replacement from the same product.


<Inquiries window>

Maimia Online store customer support

Business hours: Monday to Friday morning10:00~ Afternoon5:00  (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays)




1-24-15-303 Minami-Aoyama, Minato-ku, Tokyo

MaimiaCo., Ltd. Online store


7.     返金について

7.1  Refunds for returns or exchanges of products ordered through the online store can only be made through the online store.

7.2  If a refund is made pursuant to Section 7,PayPalThe price of the order purchased atPayPalWe will refund your account.

7.2.1     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ PaypalIt may take some time for the refund amount to be reflected in your account statement.

7.2.2     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ Since the payment will be settled at the time of ordering, the timing at which you can confirm the refund will differ depending on the closing date of the credit card company you use.


8.     個人情報の取扱いについて

For details, please check our online store "Privacy Policy".


9.     免責事項

9.1   In no event shall we be liable to any party for:

9.1.1     _cc781905-5cde-3194-bb3b- 136bad5cf58d_  Any damage caused by inaccuracy, error or omission of information provided on the online store

9.1.2     _cc781905-5cde-3194-bb3b- 136bad5cf58d_  any direct or indirect damage caused by access or failure to access the online store due to intrusion by a third party, or alteration of information normally provided on the official website. , any resulting damage

9.1.3     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ ANY DIRECT OR INDIRECT DAMAGES ARISING OUT OF ACCESS OR FAILURE TO ACCESS THE ONLINE STORE OR USE OF THE ONLINE STORE IN GENERAL, REGARDLESS OF THE CAUSE, CAUSE, NATURE OR CONSEQUENCE OF DAMAGES. and/or the reliability of information provided directly or indirectly through the online store, and any damage caused by using the online store (including virus infection, etc.)

9.1.4     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ Online store information and these terms and conditions may be changed at any time without obtaining the user's consent.

9.1.5     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ The online store may suspend this agreement or part of the service without notice in the following cases for the purpose of maintaining the operation of this agreement. I have.

9.1.6     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ When necessary for regular system maintenance and for emergency maintenance

9.1.7     _cc781905-5cde-3194-bb3b- 136bad5cf58d_  In the event that system operation becomes difficult due to natural disasters, human damage, or sabotage by a third party.

9.1.8     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ In addition, when we determine that it is necessary to stop the system out of necessity

9.2  We do our best to provide accurate and up-to-date information to the online store, but the accuracy of the information on the online store, No express or implied warranty of accuracy or completeness is provided. The contents of the online store may be revised at any time without prior notice.

9.3   If you violate the terms of service for ordering on the online store, or if any of the following reasons apply, We may cancel your application at our discretion. Also, please note that we may refuse future orders.

9.3.1     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ If you make a false declaration to us

9.3.2     _cc781905-5cde-3194-bb3b- 136bad5cf58d_  Non-payment and refusal to receive ordered items

9.3.3     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ Commercial or resale purchase found

9.3.4     _cc781905-5cde-3194-bb3b- 136bad5cf58d_ In addition, if we determine that the purchase is inappropriate


10.  Governing law and court of jurisdiction

The laws of Japan shall govern the use of the online store and the purchase and sale of products. If there is a need for litigation between the customer and the Company regarding these Terms, the Tokyo District Court shall be the court of first instance jurisdiction.

Payment Methods

Customer care

Purchased at the online storeMaimiaQuestions about products, product care or other services;

Opinions and requestsMaimiaOnline store customer supportE.Please contact us by email.

Business days and hours: Monday to Friday AM 10:00~ Afternoon5:00(Excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays)

Customer Service

Display based on Specified Commercial Transaction Law

​For display based on the Act on Specified Commercial Transactions,herePlease confirm.

Free shipping within Japan orders over 33,000 JPY (incl,Tax)

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